Shipping policy

Shipping Policy

Last updated: April 2026

At Boier Timepieces, we want your order to arrive safely and on time. Here is everything you need to know about our shipping process.

Shipping Rates

  • United Kingdom: Free shipping on orders over £200. Orders under £200: £4.90.
  • European Union: Free shipping on orders over €200. Orders under €200: €4.90.
  • USA/Canadá/New Zealand/Austrália: Free shipping on orders over $200. Orders under $200. Flat rate of $4.90.

Processing Time

All orders are processed within 1-2 business days (Monday to Friday, excluding bank holidays). You will receive a confirmation email with your tracking number once your order has been dispatched.

Estimated Delivery Times

  • United Kingdom: 5-10 business days
  • European Union: 7-15 business days
  • USA/Canadá/New Zealand/Austrália: 7-15 business days

Please note that these are estimated delivery times and may vary due to customs processing, carrier delays, or unforeseen circumstances.

Tracking Your Order

Every order includes a tracking number sent via email. You can track your shipment directly through the applicable carrier's website, on our website under the "Track your order" tab or send us an email so we can assist you.

Insured Shipping

All orders are shipped with full insurance coverage at no additional cost. In the unlikely event that your package is lost or damaged during transit, we will send a replacement or issue a full refund.

Customs and Import Duties

For international orders, customs duties and import taxes may apply. These charges are determined by your country's customs authority and are the responsibility of the customer. Boier Timepieces has no control over these charges and cannot predict their amount.

Incorrect Address

Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders shipped to an incorrect address provided by the customer. If you need to update your address, contact us within 24 hours of placing your order.

Contact Us

For any shipping-related questions:

Email: support@boiertimepiece.com Business hours: Monday to Friday, 9am to 5pm GMT